I asked a question about the system settings / architecture of Graphic Design software, and received a comment that it had nothing to do with Graphic Design. Are questions requesting user experience of Graphic Design software settings and operations really that far off topic here?
How to adjust, change, run, install, uninstall, etc are all off topic. They are not design related.
Software tech support is not supported here. The manufacturer of the software will always be in a better position to address technical issues with their own product.
Succinct, fact-based, definitive answers to technical support questions are often not possible because too much information about a specific user's computer or environment are contributing factors. We are not designed to be "Adobe's help line" Sorry.
Regardless of the quality of the manufacturer's services, you will only really get an answer from them. If they deny a problem exists, then it's localized and you need to troubleshoot the local system, which we clearly can not do here. Thus off-topic.
A carpenter asking how to repair his air compressor is not about construction.
A mechanic asking how to fix his lift is not about auto-repair.
A beautician asking how to sharpen scissors is not about hairdressing.
And so on....
Your question is in regards to hardware issues and not design issues. We are trying to target design related questions. Asking software questions like yours on hardware isn't going to get the best answer on GD.SE. Many people on this site probably couldnt tell you where the RAM is located. That said you were suggested to contact the software provider but you commented that they deny it exists.
You yourself even said it may not be 100% on topic. In reality this is what you pay for so all we can suggest is for you to make a help ticket on Adobe or contact their support. I wish you the best of luck.